LEGAL
Terms & Conditions
LAST UPDATED 8 SEPTEMBER 2026
01
About these terms
These terms cover the rPENs-I™ website, free sample requests, and every order of rPENs-I™ placed with ThanEver Inc. They apply to business buyers only. By requesting a sample or placing an order you accept them.
02
Who we are
rPENs-I™ is supplied by ThanEver Inc., [registered address], Daejeon, Republic of Korea, business registration number [number]. Write to us at sales@thanever.com for anything in this document.
03
Orders and pricing
Prices are per vial, in USD, at the tier shown on our pricing page when you order. There is no minimum order quantity. For 10 or more vials, write to sales@thanever.com and we confirm price and timing in writing.
An order is accepted once we confirm it by email. Payment terms are stated on your invoice.
04
Shipping and lead times
In-stock vials ship once payment is received. If a vial is out of stock, production takes 1 to 2 weeks, and shipping time is added on top. Any date we give is an estimate, not a promised date.
Shipping is charged separately. You are the importer of record. Duties, import taxes and customs clearance are yours unless your invoice says otherwise.
05
Inspection and claims
Check each shipment when it arrives. If anything is damaged, missing or not as ordered, tell us within 7 days of delivery, with photos and the lot number, and we replace it or refund it.
06
What rPENs-I™ is, and is not
rPENs-I™ is a cosmetic raw material for business use. It is not a finished product, a drug or a medical device, and it is not for direct personal use.
Each country names and regulates this ingredient in its own way. You use the ingredient name valid where you sell, and any claim made for a finished product needs your own substantiation.
07
Storage and handling
Store and reconstitute rPENs-I™ as described in the product documents, using ThanEver Diluent. Each vial comes with 300 mL; more is available for purchase. We are not responsible for performance after storage or handling outside those conditions.
08
Samples and your data
Free samples are available to verified businesses, with shipping on us. We use the details you give us to verify your business, ship your sample and follow up on your request.
We do not sell your details. How we handle personal data in detail belongs in the privacy notice.
09
Specifications
We supply rPENs-I™ to the specification published for it at the time of shipment. Papers, test reports and images we share are technical background, not a guarantee of results in your product.
10
Fair use
Do not reverse-engineer rPENs-I™ or present our data as your own. We can stop supplying an account that does, and we will say why.
11
Liability
Our liability for any order is limited to the price paid for the vials concerned. We are not responsible for indirect loss, or for loss caused by using rPENs-I™ in a way it was not meant to be used. Nothing here excludes liability that cannot legally be excluded.
12
Changes and governing law
We can change these terms; the date at the top says when they last changed. Orders we have already confirmed follow the terms in force when we confirmed them. These terms are governed by the laws of the Republic of Korea.